All orders for delivery in Singapore come with free express delivery.

Your order will be shipped out within 48 hours of placing it.

If you do not receive an Order Confirmation email or a Shipping Update email by then, simply reach out to us at hey@lowavelife.com with your order number and one of our customer care representatives will assist you.

Delivery will be within 3 working days.

Once your order is on its way, we will send you an email with all your shipping details so that you may be up to date with the progress of your shipment. 

We ship from our warehouse in Singapore.

If you placed your order within the last 1 hour, it is possible for you to make changes to your order.

Send us an email at hey@lowavelife.com titled: "I NEED TO CHANGE MY ORDER - [YOUR ORDER NUMBER]"

If you placed your order within the last 1 hour, it is possible for you to cancel your order.

Send us an email at hey@lowavelife.com titled: "I NEED TO CANCEL MY ORDER - [YOUR ORDER NUMBER]"

Every Lowave purchase is protected by our 30-Day Risk-Free guarantee.

If you wish to return your Pod Pro, simply email us at hey@lowavelife.com and any one of our customer care representatives will guide you through the process.

For more details on our 30-Day Risk-Free guarantee, click here

If you have further questions, we are more than happy to help.

Simply click on the live chat button located at the bottom right side of the page or email us at hey@lowavelife.com and any one of our customer care representatives will assist you.